Privacy Policy

Last Updated: 04.10.2024

At Soft Skills School ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, store, and disclose your personal data when you use our website https://softskillsschool.pro (the "Site") and our services.
By accessing or using our Site and services, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

Personal data
We may collect the following types of personal data:

• Contact information: name, email address.
• Payment information: payment details collected and processed securely by our third-party payment processor, Stripe.
• Technical data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage data: information about how you use our Site and services.
• Marketing and communications data: your preferences in receiving marketing communications from us.
• Survey responses and feedback: information you provide through surveys or feedback forms.

2. How we collect your data

We collect personal data using the following methods:

• Direct interactions: you provide data when you fill in forms on our Site, subscribe to our services, or communicate with us via email.
• Automated technologies: as you interact with our Site, we may automatically collect technical data using cookies and similar technologies.
• Third parties:
• Analytics providers: such as Google Analytics.
• Advertising networks: such as Facebook Pixel.
• Learning management systems (LMS): we use platforms like Kajabi to deliver our courses.

3. How we use your data

We use your personal data for the following purposes:

• To provide services: processing your orders and delivering our online courses.
• To manage your account: maintaining your account and providing customer support.
• To process payments: facilitated securely through Stripe.
• To communicate with you: sending transactional emails, updates, and marketing communications (with your consent).
• To improve our services: analyzing usage to enhance user experience.
• To comply with legal obligations: for tax, accounting, and regulatory purposes.
• To prevent fraud: ensuring the security of our Site and services.

4. Legal basis for processing

We process your personal data under the following legal bases:

• Consent: when you have given clear consent for us to process your personal data for specific purposes.
• Contractual necessity: processing is necessary for the performance of a contract with you.
• Legal obligation: processing is necessary for compliance with a legal obligation.
• Legitimate interests: processing is necessary for our legitimate interests (e.g., improving our services), unless overridden by your data protection rights.

5. Disclosure of your data

We may share your personal data with:

• Service providers: third-party companies that provide services on our behalf, such as:
• Payment processors: Stripe.
• Learning management systems: Kajabi.
• Email service providers: for sending emails and communications.
• Analytics and advertising providers: Google Analytics, Facebook Pixel.
• Legal authorities: if required by law or to protect our rights.

We ensure that all third parties respect the security of your personal data and treat it in accordance with the law.

6. International data transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. When we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses: we use contractual clauses approved by the UK Information Commissioner's Office (ICO).
• Adequacy decisions: transfers are made to countries deemed to provide an adequate level of data protection.

7. Data retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including:

• Customer account information: retained until you request deletion of your account.
• Transaction records: kept for at least six years for tax and accounting purposes.
• Marketing communications: retained until you opt out or withdraw your consent.
• Legal compliance: as required by applicable laws.

8. Data security

We are committed to securing your personal data and use various measures to protect it:

• Encryption: data transmitted between your browser and our Site is encrypted using SSL/TLS technology.
• Access controls: restricted access to personal data to authorized personnel only.
• Security protocols: regular monitoring and testing of our security systems.

Please note that while we strive to protect your personal data, no method of transmission over the internet is completely secure.

9. Your rights

Under UK data protection laws, you have the following rights:

• Access: request access to your personal data.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data ("right to be forgotten").
• Restriction: request restriction of processing your personal data.
• Data portability: receive your personal data in a structured, commonly used format.
• Objection: object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: withdraw consent at any time where we are relying on consent to process your data.

To exercise these rights, please contact us at team@softskillsschool.pro.

10. Cookies and tracking technologies

We use cookies and similar technologies to collect information about your usage of our Site.

• Types of cookies:
• Essential cookies: necessary for the operation of our Site.
• Analytics cookies: help us understand how visitors interact with our Site.
• Marketing cookies: used to deliver personalized advertisements.

By using our Site, you consent to the use of cookies. You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

11. Children's privacy

Our services are intended for users 18 years of age or older. We do not knowingly collect personal data from individuals under 18. If you believe we have collected such data, please contact us immediately.

12. Automated decision-making and profiling

We may use profiling to provide you with personalized content and advertisements. This involves analyzing your behavior on our Site to improve our services.

• Third-party services: analytics and advertising providers may use automated processing for targeted advertising.
• Your rights: you have the right to object to profiling and automated decision-making. Contact us at team@softskillsschool.pro to opt out.

13. Third-party links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to this privacy policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes constitutes your acceptance of the new policy.

15. Contact us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

• Email: team@softskillsschool.pro